No 6 & 8, Jln PPU 2A, i-32 Industrial Park,
Tmn Perindustrian Puchong Utama,
47100 Puchong, Selangor, Malaysia.

+60380842222
Mon - Fri, 9.30am - 6.30pm (GMT +8)

Frequently Asked Questions

Shipping

How are your orders shipped?

We are working with DHL eCommerce / GDEX for local delivery, SF-Express for Singapore delivery, and FeDex / SF-Express for international delivery.

To track your parcel, please click here and enter your consignment number.

What is the shipping fee for delivery within Malaysia?

If your shipping address is within Penisular Malaysia:

Shipping fee for orders below RM150 is RM10
Shipping fee for orders above RM150 is FREE

If your shipping address is within East Malaysia

Shipping fee for orders below RM150 is RM30
Shipping fee for orders above RM150 is FREE
Including bulky items such as Diapers

For international orders, please refer to below FAQ or you can email to support@offspringnatural.com to get the latest shipping rate.

Do you ship out of Malaysia?

YES We do ship to Singapore and Brunei.

If your shipping address is in Singapore

Shipping fee is flat rate MYR50 (approx. SGD15) for orders below RM150

Shipping fee for orders above RM150 is FREE

If your shipping address is in Brunei

Shipping fee is flat rate MYR50 (approx. BND15)

For other international orders, you can email to support@offspringnatural.com to get the latest shipping rate.

Can I track my order?

Yes. Once your order is confirmed, you can easily track the status in your Account page. You can click your order history and selecting the order you wish to track. After your order is shipped, you’ll receive a notification email with tracking number, so you can check on your shipping status and know when to expect your order.

To get your items by next business day, kindly place your order before 4pm* everyday.

For all orders placed after the guided timeline, it will process the next business day.

*For orders within Klang Valley only

You may track your shipment here with your tracking number.

Can I change my delivery address?

Yes, you can change your delivery address before your order is shipped. Kindly contact our customer service representative at support@offspringnatural.com. Once the order is shipped, you are unable to change your delivery address.

What if I need my order urgently?

Our team is still working on the best same-day delivery solution for our customers. However, if you need your order urgently, you can contact our customer service representative at support@offspringnatural.com and we will try our best to arrange for a same-day delivery service for you with additional charges.

Alternatively, you can place your order and arrange a self-pickup at our warehouse.

Is there a shipping fee when I order the diaper trial pack?

It costs a minimum delivery charges to ship our trial pack to your address, depending on your location.

Peninsular of Malaysia – RM10

East Malaysia – RM20

Singapore – MYR50 (approx. SGD15)

Brunei – MYR50 (approx. BND15)

Payment

What type of payment do you accept?

We accept Visa, Mastercard, Internet Bank Transfers for major banks in Malaysia via ipay88 or Paypal.

We do not accept cash or personal checks as payment.

Return & Exchange

How do I exchange a product?

If, for any reasons, you would like to exchange your product for a different one,  we will happily accommodate your request under our exchange policy. For all return and exchange products, it has to be in a sealed/unused condition. Kindly submit a return merchandise authorization (RMA) request via your Account page, or you may submit your request together with your order number to support@offspringnatural.com and we will get it sorted for you. Upon receiving your return order, our team will immediately ship out the product you’d like to exchange for and give you up to 7 business days to return the product with which you want to exchange and return upon communicating with our customers representative.

Please take note that all exchange and returns expenses are borne by you and there is a restocking fee of RM10 for each return and exchange.

Can I return my order?

Yes. As we strive to provide you the best baby essentials, and guarantee your total satisfaction. If you’re not satisfied with our products, you can contact our customer service representative at support@offspringnatural.com and provide us your feedback on our product(s) and we will create a solution for you.  Returns are accepted within 30 days of you receiving the product and they have to be in a sealed condition. Returns are subject to a restocking fee of RM10 for each return.

How long will my return take?

All return orders will be processed after we receive your return at the warehouse. Please allow up to 10 working days for the store credit to be applied.

Friend Referral Programme

How does the Offspring friend referral programme work?

Recommend a friend to make a purchase at the Offspring website, and you’ll both earn RM10 Offspring credit! Your friend must be new to Offspring, and Offspring Referral Credit is valid with purchases above RM50 only. Get started now by logging on to your Offspring dashboard and sharing your referral link.

Product - Baby Diapers

What is the shelf life of an unopened diaper?

The shelf life of an unopened diaper is 3 years from manufacturing date. You can find the date of manufacturing and the expiry date at the bottom of the diaper package.

What is in Offspring Baby Diaper?

Our diapers are designed to provide superior softness and exceptional absorbency while being eco-friendly and completely safe for babies.

We use only caring material such as breathable polyethylene backsheet film, ultra dry top sheet, FSC certified non-chloride wood fluff pulp and latex-free polymer spandex super stretch elastic waist for more comfortable fit – this makes it suitable for baby’s stomach expansion after milk! We also pay attention to details such as using only Velcro tape with rounded edges to ensure baby’s sensitive skin is not scratched, and ensuring no optical brighteners are used in the diaper design – these bleaching agents are harmful to baby’s skin. Additionally, the ink we use for our prints is free from lead and heavy metals.

Finally, our diapers do not contain any fragrances, dyes or lotions, all of which may trigger allergies and sensitivity on your little one’s skin.

Why do Offspring Baby Diapers smell when it's full?

We do not add any odour-masking agent nor odour-blocking agent to our diapers. They are pure and original and made without added synthetic odour blocker. Therefore, there will be slight smell when the diapers are full.

Are Offspring products safe for my baby?

Absolutely! Our No. 1 priority is ensuring your child’s safety, which is why we invest in baby-safe raw materials and design. In fact, we focus on being good in all ways – including for the environment that we live in.

We take this commitment seriously; which is why we use FSC-certified non-chloride woodpulp from sustainably managed forests and have strived to achieve the following certification for our diapers.

The PETA Cruelty-Free certification verifies that we do not conduct or commission any animal testing of our products – from raw material to final products.

How do Offspring diapers fit compared to other brands?

Our diapers come from size S to size XL. Please select the size based on the weight indicated.

Are your products tested on animals?

Our diapers and wipes are not tested on animals. In fact, these products are certified Cruelty-Free and Vegan by PETA.

How long can Offspring diapers last until full capacity?

Technically, our diapers can last up to 12 hours. But we advise you to change your baby diapers at least every 2-4 hours depending on your baby’s age for hygiene purposes.

Can Offspring diapers be worn as overnight diaper?

Yes, absolutely! Our diapers are good for both day and night. Our super soft topsheet with high absorbency is comparable with other leading brands in the market.

Can I purchase Offspring diaper from the store?

Currently we are only distributing our diapers in our online stores.

Can I get trial pack for Offspring diapers?

Yes, definitely! We offer free trial packs as an easy way for your baby to try out the quality of our diapers. Our trial boxes contain 6 diapers and a travel-size baby wipes with 20 sheets.

How long will an opened diaper last?

The diaper can last for 3 years from manufacturing date. However, please ensure the diapers are kept in cool and dry places and avoid direct heat from sunlight to preserve the quality.

Product - Baby Wipes

What is the shelf life of baby wipes?

The shelf life of an unopened diaper is 2 years from manufacturing date. You can find the date of manufacturing and the expiry date at the bottom of the wipes package.

Can I get a trial pack for Offspring baby wipes?

Yes definitely! We offer free trial pack as an easy way for your baby to try out the quality of our diapers and wipes. Our trial boxes contain 6 diapers and a travel size of 20 counts wipes package.

Can I purchase Offspring baby wipes from store?

Currently we are only distributing our baby wipes in our online stores.

How can I ensure the quality of Offspring Baby Wipes?

We are committed to providing only the most natural, safest, non-toxic and eco-friendly wipes, in every sense, from ingredients selections to our packaging. Even the plastic we used for our packaging is recyclable material and we use good quality seals to retain freshness and hygiene for your baby wipes while also reducing risk of contamination by bacteria.

All of our products including baby wipes are certified Cruelty-Free and Vegan. The PETA Cruelty-Free certification verifies that we do not conduct or commission any animal testing of our products – from raw material to final products.

What is the material used for Offspring Baby Wipes?

Our wipes are made of medical-grade, embossed soft cloth that is thick and durable, yet soft and gentle for baby’s delicate skin. The texture of our cloth is specially made for greater absorbency in any situation.

What is so special about Offspring Baby Wipes?

The core ingredient of our wipes is water, which goes through exhaustive purification methods to ensure high purity. Our Nordic Swan, British Retail Consortium (BRC), SGS, FSC, ISO9001:2008 certified manufacturer uses state-of-art water technology including Ultrafiltration (UF) Reverse Osmosis (R/O), Electrodeionization (EDI) and Ultraviolet (UV) systems to ensure the highest grade of water purity is achieved.

The purity of this ingredient is essential since it is the key ingredient in our wipes. Any pathogenic impurities can quickly lead to contaminated wipes.

What is in Offspring Baby Wipes?

Offspring baby wipes are formulated and made exclusively for us. Contents include plant-based, baby-safe, non-toxic ingredients made of botanical extracts such as cucumber fruit extract, chamomile flower extract, oat kernel extract and plant-based cleansing agent and food grade preservatives.

Our wipes are made without alcohol, chlorine, phthalates, fragrance, lotion, parabens, formaldehyde, or any other common allergens.

How long will an opened wipes packet last?

To retain freshness, we always recommend that you to close the lids and seal after each opening to prevent the wipes turning dry and getting contaminated.

Ultra thin

Are your diapers and pull ups certified?

Yes. All Offspring diapers and pull-ups are certified Cruelty-Free by PETA, which means we do not perform any animal testing on our products or ingredients.

Do your diapers and pull-ups contain disposable tape?

Yes! As much as we want our baby pull ups to be disposed in a neat way, we provide 3M disposable tape in our pull ups.

Is there a reason why your diapers and pull-ups have no wetness indicators?

While we know a wetness indicator provides convenience for parents in letting them know that it’s time for a nappy change, wetness indicators are made with chemicals, and our emphasis on creating the most natural and safest products for you and your loved ones prevents us from including this in our diapers.

Instead, we encourage parents to, whenever possible, change baby’s diapers every 3-4 hours to keep baby dry and clean. And while you’re doing that, here’s a little tip: use our plant-based baby wipes to wipe your baby’s bum and apply our Soothing Nappy Balm on your baby’s during nappy change to keep baby’s delicate area clean and fresh.

Why do Offspring Baby Diapers smell when it's full?

We do not add any odour-masking agent nor odour-blocking agent to our diapers. They are pure and original and made without added synthetic odour blocker. Therefore, there will be slight smell when the diapers are full.

Are your fluffless pull ups safe for my baby and toddler?

Absolutely – that’s why it’s taken years for it to reach the market. Our ultra-thin pull ups and diapers are made without optical brighteners, chlorine, bleaches, dyes, lotions, fragrances or any odour-masking agents. The ink used om the backsheet is also made without heavy metals and lead. Plus, they are Certified Cruely-Free and Vegan – so we’ve put a lot of effort in making them safe for you, your little one and the environment.

How are woodpulp-free or fluffless diapers meant to be better for the environment?

At Offspring, our commitment to sustainability is second only to our dedication to ensuring the safety of our products for use by you and your loved ones. With our fluffless diapers and pull-ups, we avoid using cellulose and woodpulp, helping us save millions of trees.

What’s the difference, really, between conventional diapers and ultra-thin fluffless diapers?

Every parent knows that when a diaper or pull-up is full, especially in the mornings, a diaper will appear intensely bulky. This is because the woodpulp in conventional diapers has absorbed moisture, causing the pulp to bulk up. Eventually, if baby moves around too vigorously, or sits down with a heavy impact, the inner layer of the diaper is likely to break, creating unsightly bulges and making it more difficult for your little one to move around.

But this isn’t, so to speak, the bulk of it. Fluffpulp in conventional diapers acts similarly to cotton in storing and retaining urine. When the diaper is full, and baby continues to sit or move, it is likely that this may push out moisture from the wet pulp. It’s just like when you squeeze a wet cotton bud – the moisture is released when pressure it applied. In this case, the urine will be expelled from the pulp and back onto baby’s skin, leading to a condition we call ‘compression re-wetting’. The advantage of a fluffless or woodpulp-free diaper like Offspring Featherlite is that it has no fluff for the moisture to gather in, but instead uses a patented technology to disperse the moisture, thus completely avoiding the risk of re-wetting.

Since your Featherlite Ultra-Thin diapers do not contain woodpulp, does this affect the absorbency?

While it’s logical to think that Offspring Featherlite diapers may not be able to absorb as much moisture compared conventional ones with fluffpulp, the patented design – and years of research put into the technology – ensures that our 5-layer absorbent core provides faster, better and more efficient absorbency when compared with normal diapers. Don’t just take our word for it – ask for a trial pack and let your little one give it a try!

How are Offspring Featherlite Ultra-Thin Diapers & Pull Ups different from others in the market?

Most other diapers and pull-ups are conventionally made with SAP and a wood fluffpulp core. Offspring Featherlite diapers, on the other hand, is designed with SAP and a patented 5-layer hyper-absorbent core that is thinner, lighter and more efficient replacement for pulp – an innovation that produces the perfect balance of lightweight diapers and effective absorbency. Besides that, Offspring puts a lot of emphasis on the little things that we feel pull-ups and diapers should have. Extra soft comfort is one, because babies may, at times, be wearing nappies for a whole day! That’s why our diapers and pull-ups come with a water-repellent, super-soft elastic waistband made of polymer spandex material, a double-layered leakguard that fits snugly and gently around baby’s thighs, and a cloth-like backsheet that provides good ventilation for baby’s skin to breathe, and a luxurious premium quality embossed 3D topsheet that’s the ultimate in dryness and comfort. Finally, we’ve also made it a point to ensure every single ingredient and component is safe for baby – and the environment. All Offspring diapers are made without chlorine, optical brighteners, latex, lotions, fragrances or dyes – even the inks used are plant-based, and free from heavy metals. Our diapers are also among the very few certified as Cruelty-Free and completely vegan, so you can be sure what you’re using is good – in more ways than one.

Why do I need to choose one size down for Offspring Ultra-thin Training Pants?

Our ultra-thin training pants are made according to the European cutting. Do refer to the indicated weight and choose one size down when gauging the suitable size for your baby. You may order our Trial Pack to gauge the right size for your baby.

Baby Essentials Bundle

How do Offspring Organic Baby Products being manufactured and tested for safety?

Offspring Baby products are manufactured within a “Class 3500 Clean-Room” manufacturing facility licensed by the Eco-Cert. We have a vast researchers and consultants in microbiology, aromatherapy and cosmetics chemistry that possess decades of laboratory and industry experience to source, create and develop our certified organic products.

All of our products have gone through stability and microbiology testing for few months after each formulation to ensure safeness, prohibition of microbial growth, changes of texture, odour, colour, of the products before production. All of the formulation have to pass the guideline and test in order to be proceed with production, and test also performed after production (post production) to ensure final confirmation on the stability of the products in the market.

Is Offspring Baby Organic Products 100% manufactured in Australia?

Yes. Offspring Baby Organic is 100% Australia manufactured and it is certified Australian Made.

Are your products really safe and effective? How are your products different?

We take years and many rounds of development of our products before it’s launch to the market. We focus on quality and every big and little things in a product before it’s been put into market. Our team of organic chemists and certified aroma therapists in Australia have put a lot of efforts in creating a products which is natural and gentle for baby, using organic essential oils with organic deprived ingredients. All of our products essential oil are used accordingly with Therapeutic Goods Administration from the Australian Government, to ensure level of safeness and gentle for babies skin, and have gone through numerous audit and approval from Australia regulatory check bodies. Our ingredients and formulations are done according to Ecocert Cosmos International Organic Certified guidelines, The Leaping Bunny International. Our products are also approved by the Malaysia National Pharmaceutical Regulatory Agency (NPRA).

Offspring Baby Organic Essentials do not contain any of the following: Sulfates, parabens, synthetic or natural fragrance (parfum), synthetic colours, T.E.A, D.E.A, Glycols, Silicones, PEGS, Ethoxylates, Linalool, mineral oil, petroleum, Formaldehyde or Formaldehyde derivatives.

Can I purchase Offspring baby organic essentials from store?

You may get our baby essentials in our online store.

What type of packaging do you use?

We employ only the safest material for our product packaging to protect and preserve both product formulation and the environment. We utilize materials such as PET, PE/PP, LDPE tubes which is recyclable. Even the box we use for our product packaging are FSC certified paper from sustainable forest.

I love essential oils but I have heard that essential oils are not suitable for young babies. Is that true?

Essential oils are distilled from natural botanical source and considered the most natural resources to be used. Our R&D team in Australia has chosen the most gentle lavender, calendula and roman chamomile essential oil which is mild and gentle for young babies, and all of our products are formulated based on the correct dose and percentage by the Therapeutic Goods Administrator guidelines from the Australia government.

Is your products unscented/fragrance-free?

Eventhough we do not add parfum/fragrance in our products, but we don’t declare it as fragrance-free or unscented. A unscented/fragrance-free product could still have some”scent ingredient” added to mask the smell of original product.

Therefore, we only able to declare our product as no parfum and fragrance added and our products scent is from original formulation blend.

Why there is still mild scent in your products since there is no parfum/fragrance added in the product?

Our products are 100% free from parfum and the scent are naturally from product formulation. We declare the ingredients used in all of our products and all the ingredients are listed in detail accordingly to Ecocert Cosmos strict requirement. You may never see the word “parfum/fragrance” in our labels.

My baby has extremely sensitive skin. Are Offspring Baby Organic- products suitable for her?

Like adults, some babies are more sensitive than others. If your baby gets often symptoms like rashes etc from same products, she may be allergic to certain ingredients such as synthetic fragrances, colourings, formaldehyde-based ingredients or preservatives and also some natural substances are listed as allergens.

Offspring baby organic products are formulated with high percentage of organic farming key ingredients and we use key ingredients are our base formulation. For example, most of the shampoos and lotions contain more water, but our baby wash and baby lotion is using organic Aloe Barbadensis (Aloe Vera) Leaf Juice* as our base formulation. We pride ourselves and have provided the good ingredients in a generous way, so that our product could works well for your baby skin.

Offspring Baby Organic products does not use any of these commonly known allergens in our products. It is generally well tolerated. If you feel insecure, please try the product on the baby’s forearm – if there is no sign of irritation (redness) accures locally in the tested skin part, in 48hours you may safely use the products.

Why do your products have an expiration date?

All products by law are required to have an expiration date. This ensures the product is safe for the consumer to use. Offspring baby organic essentials have a 2 year expiration date from date of formulation and manufacture, the products have a 6 month expiration once opened within this 2 year date.

What happens if a product doesn’t contain a preservative?

Any skin product that doesn’t contain preservative is not considered safe and should not be used. A truly preservative-free water based product could present a public health problem as it’ll cause mold or bacteria contamination.

Is there any such thing as an organic skincare product that contains 100% organic ingredients?

Not unless it is an oil based product that contains only certified organic ingredients. There are many other brands are removing all mention of preservatives from their labels to look good to label readers.

We follow the strict guidelines of Ecocert Cosmos compliance that all ingredients used and preservatives must be listed in the label.

Is it true that all skincare has to contain some form of preservative?

Any products with water listed, needs to contain a preservative to be safe. We only use preservatives that are approved by Ecocert Cosmos. Offspring is committed to ensuring only the finest quality ingredients are included in any of our products. Ecocert Cosmos specialicises in formulation of skincare. They recommended preservatives which is most stable and safe preservative for skincare.

What is the main ingredients used in Offspring Baby Organic Essentials?

Our baby essentials contains organic essential oils such as roman chamomile, calendula, lavender and calendula, marigold and chamomile flower extract. These are the ingredients are gentle and safe for baby delicate skin.

What is the difference between certified organic and organic?

The word “organic” has been overused in the society and create misrepresentation globally. A product can be classified as “organic” yet can contain more and most of chemicals. Where else, a “Certified Organic” product must adhere to the strict guidelines and regulations governing not only all of the ingredients used in the products, the processes undertaken to produce the product but also the packaging used in the products – there are strict guidelines covering all aspect of delivering an approved certified organic product to market.

Certified organic means the item has been grown according to strict uniform standards that are verified by Independent State or private certifying bodies. Certification includes inspections of farm fields and processing facilities, detailed record keeping and periodic testing of soil and water to ensure that growers and handlers are meeting the standards which have been set.

Are Offspring Baby Organic Essentials certified organic?

Yes. Our products are Ecocert Cosmos Certified (a European certification body that specializes in the organic certification of skincare). Each of our products organically farmed ingredient has clearly marked with a star on our labels.

Are your product tested on animals?

No. All of Offspring Baby Organic Essentials are not tested on animals. We are officially certified Leaping Bunny (Cruelty-Free) and all of our products have gone through strict audit and testing to certify that all of our ingredients used and purchased have not commissioned any animal testing.

Are all of the ingredients in Offspring Baby Organic products sourced from Australia?

Offspring Natural emphasize on the highest quality ingredients are to be used in our baby organic products. Our development team sourced the finest, highest quality of ingredients for our products around the world.

Nappy Balm

How much of the ingredients in Offspring Soothing Nappy Balm is derived from organic farming?

Going beyond the requirements of the Ecocert Cosmos Standard, at least 94.4% of the total ingredients in Offspring Soothing Nappy Balm are from organic farming, while over 99.0% of the total ingredients are from natural origins.

Our Baby Organic Essential products, including Offspring Soothing Nappy Balm, are Cosmos organic certified by Ecocert Greenlife according to Cosmos Standard. Find out more at http://COSMOS.ecocert.com

Is there any way I can try Offspring Soothing Nappy Balm?

Sure. You can request a trial kit at our website and give it a try. Don’t forget to share it with your friends and loved ones if you like it!

What is the shelf life of an unopened bottle of Offspring Soothing Nappy Balm?

An unopened product stored at temperatures below 30C should be good for TWO (2) years. Most of our products are made with a base of sunflower, jojoba, and olive oil, and also essential oil blends, which are mostly natural ingredients; while extreme temperature may change the consistency and colour of the product, it is still safe to use, but might not feel or smell just as pleasant! Additionally, we don’t use chemical stabilisers or any other nasty stuff.

How can I make sure the product stays fresh?

Keep the product out of direct sunlight, and avoid extreme heat.

What is in Offspring Soothing Nappy Balm?

Our Soothing Nappy Balm is made of pure, natural and organic ingredients including extracts of sunflower seed, olive fruit, jojoba oil, calendula flower, lavender and Roman chamomile to soothe your little one’s delicate areas.

It’s also made absolutely free of greasy petroleum, mineral oil, Zinc Oxide, fragrances, phenoxyethanol, phthalates and all common allergens, for a soothing touch that cares for your baby – and Mother Nature.

What is in Offspring Soothing Nappy Balm?

Our Soothing Nappy Balm is made of pure, natural and organic ingredients including extracts of sunflower seed, olive fruit, jojoba oil, calendula flower, lavender and Roman chamomile to soothe your little one’s delicate areas.

It’s also made absolutely free of greasy petroleum, mineral oil, Zinc Oxide, fragrances, phenoxyethanol, phthalates and all common allergens, for a soothing touch that cares for your baby – and Mother Nature.

Does Offspring Soothing Nappy Balm contain preservatives?

Because it doesn’t contain water, Offspring Soothing Nappy Balm doesn’t contain conventional preservative to ensure it’s always free from bacteria and mold. Instead, we use an organic preservative system to keep it fresh.

Is Offspring Soothing Nappy Balm safe for newborns?

Yes, our team of experts in Australia has carefully formulated Offspring Soothing Nappy Balm to be gentle enough for newborn babies.

Do you test on animals?

NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

My baby has eczema. Is Offspring Soothing Nappy Balm suitable for my baby?

As far as we know, many skin products contain fragrances and other ingredients that are common allergens – which make them unsuitable for babies with eczema. On the other hand, Offspring Soothing Nappy Balm is formulated to be gentle enough for babies of all ages, using only pure and natural oils derived from organic sources including sunflower seeds, jojoba, camellia oleifera seeds, olive fruits and apricot kernels, and combined with the soothing properties of calendula, chamomile and lavender oil. It doesn’t contain fragrances, perfume or any substance that could trigger allergies, so as far as we know, it’s safe to use even for babies with eczema.

You can test to see if it’s safe for your little one – just put a little bit on your baby’s forearm, and if not redness or irritation occurs locally within 48 hours, then Offspring Soothing Nappy Balm is safe for your baby to use. To help you try this out, we’ll be happy to offer you a trial kit, which you can request here.

*Important: You should avoid using any products containing mineral oil or petroleum jelly when dealing with sensitive skin as it coats skin like wax, leading to dry skin and clogged pores.

Why doesn’t Offspring Soothing Nappy Balm contain zinc oxide like conventional balms?

While zinc oxide is a mainstay in most other balms, our commitment to using only the purest and most natural remedies for our products prevents us from including it in our formulation. It’s all because we want to create products that are as gentle as possible for your baby’s skin.

How do I use Offspring Soothing Nappy Balm?

Pinch out a little balm on your finger and apply it on baby’s bum during every diaper change. Because our balm is in the form of an ointment, just a little is more than enough!

I notice that Offspring Soothing Nappy Balm is prone to turning soft. Why is that?

Our balm is made from a blend of natural ingredients including organic beeswax, sunflower oil, jojoba oil and olive oil, without any artificial preservatives. Therefore, certain high temperatures, usually above 30C, may change its texture, so we recommend storing it in a cool, dry place. But no worries, even if it looks or feels like it’s melted or squishy, this doesn’t affect its function.

Baby Lotion

Is there any way I can try Offspring Nourishing Baby Lotion?

Sure. You can request a trial kit at our website and give it a try. Don’t forget to share it with your friends and loved ones if you like it!

How much of the ingredients in Offspring Nourishing Baby Lotion is derived from organic farming?

Going beyond the requirements of the Ecocert Cosmos Standard, at least 81.9% of the ingredients in Offspring Nourishing Baby Lotion are from organic farming, while 97.9% of the total ingredients are from natural origins.

Our Baby Organic Essential products, including Offspring Nourishing Baby Lotion, are Cosmos organic certified by Ecocert Greenlife according to Cosmos Standard. Find out more at http://COSMOS.ecocert.com

How can I make sure the product stays fresh?

Keep the product out of direct sunlight, and avoid extreme heat.

Why is Offspring Nourishing Baby Lotion’s texture different from other conventional lotions?

Because it’s formulated with a higher percentage of organic Aloe Vera Lead Juice in place of water, the texture of Offspring Nourishing Baby Lotion is more concentrated – better to protect your baby’s skin with!

How do I use Offspring Nourishing Baby Lotion?

After your bathe and dry your little one, massage Offspring Calming Baby Oil gently into baby’s skin. Use it daily, and for the ultimate moisturising boost, apply it after using Offspring Calming Baby Oil.

What is the shelf life of an unopened bottle of Offspring Nourishing Baby Lotion?

An unopened product stored at temperatures below 30C should be good for TWO (2) years. Most of our products are made with a base of sunflower, jojoba, and olive oil, and also essential oil blends, which are mostly natural ingredients; while extreme temperature may change the consistency and colour of the product, it is still safe to use, but might not feel or smell just as pleasant! Additionally, we don’t use chemical stabilisers or any other nasty stuff.

Do you test on animals?

NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Does Offspring Nourishing Baby Lotion contain preservatives?

As long as water is listed in a product as an ingredient, it needs to contain a preservative to be safe from infection by bacteria, fungi and other microbes. However, we are committed to ensuring the finest quality ingredients are used in our products, which is why only preservatives approved by Ecocert Cosmos are used. Because Ecocert Cosmo specialises in skincare, they recommend only the most stable and safe preservatives.

My baby has eczema. Is Offspring Nourishing Baby Lotion suitable for my baby?

As far as we know, many skin products contain fragrances and other ingredients that are common allergens – which make them unsuitable for babies with eczema. On the other hand, Offspring Nourishing Baby Lotion is formulated to be gentle enough for babies of all ages, using only pure, natural and organic ingredients including Aloe Vera Leaf Juice, with a base consisting of Organic Shea Butter, olive fruit oil, jojoba oil and sunflower seed oil. It doesn’t contain fragrances, perfume or any substance that could trigger allergies, so as far as we know, it’s safe to use even for babies with eczema.

You can test to see if it’s safe for your little one – just put a little bit on your baby’s forearm, and if not redness or irritation occurs locally within 48 hours, then Offspring Nourishing Baby Lotion is safe for your baby to use. To help you try this out, we’ll be happy to offer you a trial kit, which you can request here.

*Important: You should avoid using any products containing mineral oil or petroleum jelly when dealing with sensitive skin as it coats skin like wax, leading to dry skin and clogged pores.

Is Offspring Nourishing Baby Lotion safe for newborns?

Yes, our team of experts in Australia has carefully formulated Offspring Nourishing Baby Lotion to be gentle enough for newborn babies.

Why not 100% organic farming?

In Ecocert Cosmos, the percentage of organic ingredients in products are calculated based on the entire formulation of the product – including water and preservatives – and no just based on the natural key ingredients. Therefore, Ecocert Cosmos measures both materials of natural origin and those from organic farming in a formulation, where it is virtually impossible to get a 100% organic farming rating.

What is in Offspring Nourishing Baby Lotion?

Our Nourishing Baby Lotion is formulated to be rich and concentrated, with a high content of Aloe Vera Leaf Juice, and minimal water added. Along with luxurious Organic Shea Butter, olive fruit oil, jojoba oil and sunflower seed oil, enhanced by soothing Calendula, Chamomile and Lavender flowers, it keeps baby’s skin pampered and moisturised.

It’s also made absolutely free of Sulfates, parabens, parfum/fragrance, synthetic colours, T.E.A, D.E.A, Glycols, Silicones, PEGS, Ethoxylates, Linalool, mineral oil, petroleum, Formaldehyde and Formaldehyde derivatives for baby-friendly, and earth-friendly, pampering.

Baby Oil

Is there any way I can try Offspring Calming Baby Oil?

Sure. You can request a trial kit at our website and give it a try. Don’t forget to share it with your friends and loved ones if you like it!

How much of the ingredients in Offspring Calming Baby Oil is derived from organic farming?

Going beyond the requirements of the Ecocert Cosmos Standard, at least 96.7% of the total ingredients in Offspring Calming Baby Oil are from organic farming, while the remaining 99.0% of the total ingredients are from natural origins.

Our Baby Organic Essential products, including Offspring Calming Baby Oil, are Cosmos organic certified by Ecocert Greenlife according to Cosmos Standard. Find out more at http://COSMOS.ecocert.com

How can I make sure the product stays fresh?

Keep the product out of direct sunlight, and avoid extreme heat.

Do you test on animals?

NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Does Offspring Calming Baby Oil contain preservatives?

Because it doesn’t contain water, Offspring Calming Baby Oil doesn’t contain conventional preservative to ensure it’s always free from bacteria and mold. Instead, we use an organic preservative system to keep it fresh.

My baby has eczema. Is Offspring Nourishing Baby Lotion suitable for my baby?

As far as we know, many skin products contain fragrances and other ingredients that are common allergens – which make them unsuitable for babies with eczema. On the other hand, Offspring Calming Baby Oil is formulated to be gentle enough for babies of all ages, using only pure and natural oils derived from organic sources including sunflower seeds, jojoba, camellia oleifera seeds, olive fruits and apricot kernels, and combined with the soothing properties of calendula, chamomile and lavender oil. It doesn’t contain fragrances, perfume or any substance that could trigger allergies, so as far as we know, it’s safe to use even for babies with eczema.

You can test to see if it’s safe for your little one – just put a little bit on your baby’s forearm, and if not redness or irritation occurs locally within 48 hours, then Offspring Calming Baby Oil is safe for your baby to use. To help you try this out, we’ll be happy to offer you a trial kit, which you can request here.

*Important: You should avoid using any products containing mineral oil or petroleum jelly when dealing with sensitive skin as it coats skin like wax, leading to dry skin and clogged pores.

What is the shelf life of an unopened bottle of Offspring Calming Baby Oil?

An unopened product stored at temperatures below 30C should be good for TWO (2) years. Most of our products are made with a base of sunflower, jojoba, and olive oil, and also essential oil blends, which are mostly natural ingredients; while extreme temperature may change the consistency and colour of the product, it is still safe to use, but might not feel or smell just as pleasant! Additionally, we don’t use chemical stabilisers or any other nasty stuff.

Is Offspring Calming Baby Oil safe for newborns?

Yes, our team of experts in Australia has carefully formulated Offspring Calming Baby Oil to be gentle enough for newborn babies.

How do I use Offspring Calming Baby Oil?

After your bathe and dry your little one, massage Offspring Calming Baby Oil gently into baby’s skin. Use it daily, and for the ultimate moisturising boost, use it together with Offspring Nourishing Body Lotion.

I’m worried that Offspring Calming Baby Oil will be greasy and stick to baby’s skin.

We dislike that greasy, sticky feeling too – which is why we’ve made Offspring Calming Baby Oil non-greasy, with natural vegetable oils to enhance absorption so it doesn’t leave any oil residue.

What is in Offspring Calming Baby Oil?

Our Calming Baby Oil is a luxurious formulation of pure, natural oils extracted from sunflower seeds, jojoba, camellia seeds, olive fruit and apricot kernels, combined with Calendula, Chamomile and Lavender oils. The high Vitamin E and C content derived from these ingredients keeps baby’s skin pampered and nourished.

With a non-greasy and easily-absorbed formulation, Offspring Calming Baby Oil helps lock moisture into baby’s delicate skin to keep it baby-soft and smooth.

It’s also made absolutely free of Sulfates, parabens, parfum/fragrance, synthetic colours, T.E.A, D.E.A, Glycols, Silicones, PEGS, Ethoxylates, Linalool, mineral oil, petroleum, Formaldehyde and Formaldehyde derivatives for baby-friendly, and earth-friendly, pampering.

Chestrub Balm

How much of the ingredients in Offspring Breathe-Free Chestrub Balm is derived from organic farming?

Going beyond the requirements of the Ecocert Cosmos Standard, at least 94.0% of the total ingredients in Offspring Calming Baby Oil are from organic farming, while over 99.0% of the total ingredients are from natural origins.

Our Baby Organic Essential products, including Offspring Breathe-Free Chestrub Balm, are Cosmos organic certified by Ecocert Greenlife according to Cosmos Standard. Find out more at http://COSMOS.ecocert.com

How can I make sure the product stays fresh?

Keep the product out of direct sunlight, and avoid extreme heat.

What is the shelf life of an unopened bottle of Offspring Breathe Free Chestrub Balm?

An unopened product stored at temperatures below 30C should be good for TWO (2) years. Most of our products are made with a base of sunflower, jojoba, and olive oil, and also essential oil blends, which are mostly natural ingredients; while extreme temperature may change the consistency and colour of the product, it is still safe to use, but might not feel or smell just as pleasant! Additionally, we don’t use chemical stabilisers or any other nasty stuff.

How do I use Offspring Breathe Easy Chestrub Balm?

Whenever your little one has a cold or congestion, apply Offspring Breathe Easy Chestrub Balm onto your palms, and rub them together. Then massage it onto baby’s chest and back gently; your gentle touch and the warmth of the balm work together to soothe and relax baby. Your little one will be breathing free in no time!

What is in Offspring Breathe Free Chest Rub Balm?

Our Breathe Free Chestrub Balm is a natural balm infused with organic Eucalyptus Blue Mallee and Peppermint oils, in addition to a host of pure, natural essential oils, to help baby keep calm and breathe easy when cold or congestion occur.

It also contains extracts of organic sunflower seed, olive fruit, jojoba, bergamot fruit, calendula, Roman chamomile oil and shea butter to keep baby’s skin moist while bringing warmth and relief so baby can get a good night’s sleep.

Offspring Breathe Free Chestrub Balm is absolutely free of Sulfates, parabens, parfum/fragrance, synthetic colours, T.E.A, D.E.A, Glycols, Silicones, PEGS, Ethoxylates, Linalool, mineral oil, petroleum, Formaldehyde and Formaldehyde derivatives, so you, baby and the environment can breathe easy, always.

Does Offspring Chest Rub Balm contain preservatives?

Because it doesn’t contain water, Offspring Soothing Nappy Balm doesn’t contain conventional preservative to ensure it’s always free from bacteria and mold. Instead, we use an organic preservative system to keep it fresh.

Why doesn’t Offspring Breathe Free Chestrub Balm have any scents?

We don’t add any masking scents into our products, nor do we add strong doses of essential oils into our balm just to give it a prominent scent. Offspring Breathe Free Chestrub Balm is made only with the recommended dosage of essential oils for babies as approved by Therapeutic Goods Australia and the Australian government.

Do you test on animals?

NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

I notice that Offspring Breathe Free Chestrub Balm is prone to turning soft. Why is that?

Our balm is made from a blend of natural ingredients including organic beeswax, sunflower oil, jojoba oil and olive oil, without any artificial preservatives. Therefore, certain high temperatures, usually above 30C, may change its texture, so we recommend storing it in a cool, dry place. But no worries, even if it looks or feels like it’s melted or squishy, this doesn’t affect its function.

If there’s no scent, does it mean it’s less effective?

It’s not the scent that makes a chest rub effective, so having less of a scent doesn’t affect the efficacy of Offspring Breathe Free Chestrub Balm. Moreover, our balm is not medication-based; it’s made to soothe and calm congestion in babies naturally, with a recommended dosage of essential oil that helps support better breathing.

Head-To-Toe

How much of the ingredients in Offspring Gentle Head-to- Toe Wash is derived from organic farming?

Going beyond the requirements of the Ecocert Cosmos Standard, at least 61.3% of the total ingredients in Offspring Gentle Head-to-Toe Wash are from organic farming, while the remaining 97.9% of the total ingredients are from natural origins.

Our Baby Organic Essential products, including Offspring Gentle Head-to-Toe Wash, are Cosmos organic certified by Ecocert Greenlife according to Cosmos Standard. Find out more at http://COSMOS.ecocert.com

Is there any way I can try Offspring Gentle Head-to- Toe Wash?

Sure. You can request a trial kit at our website and give it a try. Don’t forget to share it with your friends and loved ones if you like it!

How can I make sure the product stays fresh?

Keep the product out of direct sunlight, and avoid extreme heat.

What is the shelf life of an unopened bottle of Offspring Gentle Head-To- Toe Wash?

An unopened product stored at temperatures below 30C should be good for TWO (2) years. Most of our products are made with a base of sunflower, jojoba, and olive oil, and also essential oil blends, which are mostly natural ingredients; while extreme temperature may change the consistency and colour of the product, it is still safe to use, but might not feel or smell just as pleasant! Additionally, we don’t use chemical stabilisers or any other nasty stuff.

How do I use Offspring Gentle Head-to-Toe Wash?

Pour a small amount into your palm, lather it, and apply to baby’s scalp and body. Rinse with lukewarm water.

What is in Offspring Gentle Head-to- Toe Wash?

Our Gentle Head-to-Toe Wash is formulated with a high content of organic Aloe Barbadensis (Aloe Vera) Leaf Juice* with minimal water added, and infused with the earth’s gentlest ingredients such as Calendula Marigold flower, Calendula Marigold flower, Roman Chamomile, Olive fruit, and lavender essential oils.

It’s also made absolutely free of Sulfates, parabens, parfum/fragrance, synthetic colours, T.E.A, D.E.A, Glycols, Silicones, PEGS, Ethoxylates, Linalool, mineral oil, petroleum, Formaldehyde and Formaldehyde derivatives for gentle cleansing that pampers your little one, and champions the environment.

Why not 100% organic farming?

In Ecocert Cosmos, the percentage of organic ingredients in products are calculated based on the entire formulation of the product – including water and preservatives – and no just based on the natural key ingredients. Therefore, Ecocert Cosmos measures both materials of natural origin and those from organic farming in a formulation, where it is virtually impossible to get a 100% organic farming rating.

Does Offspring Gentle Head-to- Toe Wash contain preservatives?

As long as water is listed in a product as an ingredient, it needs to contain a preservative to be safe from infection by bacteria, fungi and other microbes. However, we are committed to ensuring the finest quality ingredients are used in our products, which is why only preservatives approved by Ecocert Cosmos are used. Because Ecocert Cosmo specialises in skincare, they recommend only the most stable and safe preservatives.

Do you test on animals?

NEVER! We love animals, and will never test on them. And we go so far as to ensure that all of our partners, in every level of production, manufacturing or sourcing, do the same. Offspring conducts no product testing on animals, as all the ingredients are safe and certified as ‘food grade’. We test all prototype products first on ourselves, then on our families and friends, all on a voluntary basis. If a new product does not pass our strict standards, it does not make it to the marketplace. We are also certified by Leaping Bunny which means that not only do we not test our products on animals, but we have confirmed that none of our raw material suppliers test their ingredients on animals either.

Is Offspring Gentle Head-to- Toe Wash safe for newborns?

Yes, our team of experts in Australia has carefully formulated Offspring Gentle Head-to-Toe Wash to be gentle enough for newborn babies. It is extremely well-tolerated, is

hypoallergenic and tear-free, and does not contain scent-masking agents. It is also ultra-concentrated with naturally low foam and suitable for babies of all ages.

Why does Offspring Gentle Head-to- Toe Wash have less foam compared to conventional wash products in the market?

Simple; we don’t use any chemical cleansing or foaming agents to increase the foam in our wash; all our foaming mechanisms are plant-derived. Instead, we focus on ensuring Offspring Gentle Head-to-Toe Wash has a high percentage of natural key ingredients so that it doesn’t dry baby’s skin and keeps it soothed, protected and moisturised.

What cleansing agents does Offspring Gentle Head-to- Toe Wash contain?

We use plant-derived glucosides (Decyl Glucoside & Coco-Glucoside). Our Decyl Glucosides and Coco-Glucosides are derived from sustainably-grown coconuts; they are very gentle, non-invasive and naturally tear-free, and don’t strip baby’s skin of delicate membranes.